BRAND: Kiehl’s

ROLE: Launch first Global Kiehls Spa for L’Oreal.

RESPONSIBILITIES:

• Creation of concept and financial forecast model.
• Identified product specifications, protocol, operations manual, insure brand concept was forefront in all decisions made.
• Hiring & staffing lead.
• Standard Operating Procedures
• Procurement of all devices and 3rd party professional products
• Development of client experience wire frame

RESULTS:
First global spa launch for Kiehl’s in the upper east side New York City. Praised by press as leading men’s and women spa in urban environment.